(503) 227-3437 | Please Call For An Appointment | Monday - Friday | 10am - 5pm

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(503) 227-3437 | Please Call For An Appointment | Monday - Friday | 10am - 5pm

FAQs

GEMSTONES

Do you offer GIA certified diamonds and gemstones ?

Yes. All diamonds we sell are AGS or GIA certified. Our unheated, untreated sapphires are also certified. 

What is a AGS or GIA certificate?

A certificate from the Gemological Institute of America (GIA) specifies the color, clarity, cut, and carat weight of a diamond. GIA reports represent the highest standard of reliability, consistency and integrity. A certificate from American Gem Society (AGS) also represents the highest standards of qualifications.

What are the "Four C's"?

Every diamond is unique. The 4 C's (color, clarity, cut, carat) represent the global standard for judging and analyzing the characteristics of a diamond. Color refers the amount of color in diamond. Diamonds which are pure and colorless have the greatest value. Clarity refers to the absence of inclusions and blemishes. The evaluation of diamond clarity depends a number of factors including the placement and visibility of inclusions and blemishes. Cut refers to how the diamond's facets interact with light, and depends on its proportions and symmetry. A diamond with an excellent cut will sparkle brilliantly. Carat refers to how much a diamond weighs. Precise measurements are taken to the 100th decimal place.

Are your diamonds and gemstones ethically and sustainably sourced?

We are committed to sustainable, green and ethical production processes. All sourcing is done in accordance with these initiatives including the use of recycled metals and conflict free stones. 

How do you procure gemstones? 

Judith hand picks rare and unusual gemstones at gem shows around world. 

Are any of your diamonds laser treated, clarity enhanced, color enhanced, or modified in any way?

No.

How can I make sure the diamonds I receive are actually the diamonds I ordered?

We ship every loose diamond and diamond engagement ring with an GIA, AGS, or other qualified lab report. These reports are independently produced by a certified gemologist to assess the qualities of a diamond or gemstone.

Are the gemstones used in your jewelry natural or synthetic?

Judith Arnell Jewelers specializes in unheated, untreated natural gemstones. The jewelry we create uses only natural gemstones. On occasion, we will use a lab-created diamond or gemstone at a customer's request.

Are any of the gemstones used in your jewelry heat treated?
Although sapphires are traditionally heat-treated, we have a large collection of natural, unheated sapphires.

 

CUSTOM ORDERS

What is the process for custom designing jewelry?

We are committed to realizing your vision and offer services such as CADs (Computer-Aided Design) which allow you to see a 3D model of your design before it is cast. Learn more about our process, read customer stories, and explore design options by visiting our Custom Design Page. Get started by calling us at 503-227-3437 or sending a messageus .

Can I custom design an engagement ring? Do you work with clients remotely?

Yes! We work with clients across the United States communicating via telephone, email, and text.

Can I use my own stone in a custom piece? What about metals?

Yes! Many of our clients use family heirlooms and we love helping our clients to reimagine and create new pieces. We are also able to repurpose metals into a new design.

How quickly can I get my jewelry made and do you provide rush service?

The length of a custom order depends on the complexity of the design and shipping time. Orders typically take few weeks to complete and we offer rush services with turnarounds as fast as 1 week. 

Do you provide engraving services?

Yes. We offer hand engraving as well as machine engraving depending on the project.

 

SERVICES & PAYMENTS

Do you provide financing?

We offer financing through Synchrony with 6, 12, and 18-month programs.

Can I pay with two different credit cards?
Yes! If you'd like pay with two different cards, please place your order over the phone with customer service at 503-227-3437. 

What is your shipping method? Do you ship internationally?

We offer FedEx Overnight and USPS Priority 2 Day shipping. Learn more on our Shipping page.

What is your return/exchange policy? 

Learn more on our Exchanges & Returns page. 

Can I get an appraisal or evaluation report? 

We provide evaluation reports and/or appraisals for in-store jewelry purchases and custom orders. An evaluation report documents the retail value of your piece for insurance purposes once your purchase is complete. We are also able to provide an independent appraisal of heirloom jewelry. Learn more on our Jewelry Services page or call 503-227-3437 for more information.

Do you provide insurance?

We highly recommend that you insure your jewelry. We offer various insurance plans covering damage and loss and are able to advise on plans with your insurance provider. 

Do you provide warranties? What is covered by your warranty?

We provide a one-year warranty against manufacturing defects. The warranty does not cover daily wear and tear. 

Do you repair jewelry and/or watches? 

Watch battery replacements and damaged jewelry pieces can be repaired by us. Fees for this service will vary according to the extent of the repair.

Will I be charged sales tax on my order?

No. Sales tax is not charged in the state of Oregon.

What if my jewelry gets lost during shipment?
All shipments we send are insured. Please call 503-227-3437 for any questions.

Are your shipments secure?
Yes. Our items are insured during transit. All purchases require a signature at the time of delivery. 

What if I need help placing an order?

We can assist you in placing an order. You may call us during business hours Monday through Saturday, 10am to 5:30pm PST. You can also send us a message anytime. 

What if I have a question about my order, want to change it, or need to cancel it?

We are happy to answer any questions regarding your order and will try to work with any requests. Send us a message or call us at 503-227-3437 during business hours Monday through Saturday, 10am to 5pm PST.

Am I ordering the correct ring size? How do I find my ring size?

Ring sizing may depend factors such as ring millimeter width, finger shape, and the season. Please call us at 503-227-3437 so that we can help you determine your ring size. 

I saw a ring on your site and I want to know more.

We are able to provide more information on any piece you are interested in. Please send a message or call us 503-227-3437 for more information. Our business hours are Monday through Saturday, 10am to 5pm PST. 


PRIVACY & SECURITY

Is shopping with Judith Arnell Jewelers secure?
Yes. Judith Arnell Jewelers ensures that our customers' purchases are secure. We use secure encryption and fraud protection for all credit card transactions. 

Will my personal information be shared with third parties?
We keep your information 100% private and confidential.